General Questions
Can I come to Tom Wills Oval to watch training or grab a coffee at the cafe?
Protecting the health of players, staff and members is at the forefront of all decisions we are making in these unprecedented times and subsequently we have made the difficult choice to close Tom Wills Oval and the GIANTS cafe to the general public.
How can I continue to support the GIANTS family during this time?
The best way is to renew and maintain your status as a GIANTS member. Your support and encouragement are what we need during this unprecedented time. Our media and communications team are working on some exciting inner sanctum content to keep you up-to-date on all things GIANTS during this time.
Is Canberra Fan Day and GIANTS Recruits Clinics still going ahead?
All club functions, events and clinics are currently postponed until further notice. This also extends to school and community visits. We will let our members and fans know once these are back up and running.
Merchandise
Is the GIANTS Retail Store still trading?
To ensure the health of fans, staff and players. the GIANTS Shop at GIANTS HQ, Sydney Olympic Park is closed to the public at the present time.
Can I still order from the GIANTS Online store?
Absolutely! You can purchase all the latest GIANTS Merchandise from the GIANTS Shop Online at https://shop.gwsgiants.com.au/
Don’t forget you will still receive your members discount online.
How do I get in contact with the GIANTS SHOP?
Our GIANTS family are never too far away, for any Merchandise enquires please shoot them through to merchandise@gwsgiants.com.au and our friendly staff will endeavour to respond to you in a timely manner.
Membership
I’m a GIANTS member with game access. How can I receive value on my membership if the season continues without crowds or is postponed?
The response to the COVID-19 pandemic is it constantly evolving and the GIANTS will look to share any relevant information as soon as we receive it. We are very proud to have passionate and loyal members who have shown your support throughout our journey. Your continued support is very vital to the GIANTS in order for us to continue to build momentum into this year and further years to come.
The GIANTS will do everything possible to ensure all our members feel they have received the right value of their membership. We are currently working with the both the AFL and the other 17 other clubs to make sure we give all our members the best possible solutions during these unprecedented times
As the decision to postpone the 2020 season has only recently been made, we unfortunately don't have all the information needed to assess how this will affect your 2020 Membership.
I’m on GIANTS EasyPay, which comes out in monthly instalments. Will there be any changes/suspensions to my monthly instalments?
At this stage, your GIANTS EasyPay will continue as scheduled on the 3rd of every month. As there is limited information on how the COVID-19 pandemic will affect membership, we will operate as originally planned until more information is released. Once available, the GIANTS will look to reassess our Membership practices and if necessary with make changes to suit the current landscape.
Members will receive all changes via email, so we ask that you stay vigilant at this time and as always if you have any questions or concerns please contact the membership team on 1300 442 687.
I recently signed up as GIANTS Member but haven’t received my membership pack yet. Is it still coming?
Please send an email to membership@gwsgiants.com.au if you are yet to receive your packs. We are working closely with our fulfilment supplier and can check directly with them as to the whereabouts of your pack.
Can I still purchase Member’s Merchandise? Will It still come?
We are looking at new ways we can fulfill and send members merchandise. Stayed tuned to your emails for more details.
Can I speak to someone at the club about my membership, tickets or game access?
Of course, the GIANTS are available Monday – Friday 10am to 4pm. Please be aware that we are now operating with minimal staff, if we miss your call we will make sure we call you back as soon as we can. At the moment we understand that members and fans may have questions regarding the current situation. As a club we ask you to be patient and understanding that our membership staff may not have all the answers at the moment. The AFL is working with all clubs at the moment on a solution, we advise you keep a look out on your emails, club website and the Official GIANTS App in order to keep up the impact of COVID – 19.
Our GIANTS membership team is always willing to assist in every way possible with your enquires. You can contact them on 1300 442 687 or email membership@gwsgiants.com.au
Ticketing
I have purchased a ticket to a round 3 and beyond, what do I do?
We continue to work with the AFL and ticketing agents to provide updates on future rounds as the situation progresses. At the moment, the AFL are working through what a condensed 17-game season looks like. Once we have a confirmed approach, we will be in touch with those people who have purchased tickets to GIANTS Stadium or UNSW Canberra Oval.
